Sales and Lettings Manager

Bridge Housing Solutions is going through the most exciting growth in our history. We are currently undertaking several strategic growth imperatives which will see incredible growth in the coming years.

Due to increased demand in our marketplace, we have an exciting opportunity to join a thriving team at our Uxbridge office, especially if you are looking for a new varied career challenge working for a company that is passionate about making a positive social impact

As the Sales and Lettings Assistant Manager you will be an instrumental appointment and as such a natural drive, passion and self-starter attitude is needed coupled the ability to think outside of the box and generate new, innovative ideas. Within this role you will be responsible for the management of a lettings team, performance reporting, managing, and mentoring and being a hands-on part of the team. You will be responsible for generating innovative ways to drive business and increase the company’s market share across the UK. We are specifically seeking a candidate who has the capacity to increase profitability.

Role & Responsibilities

Responsible for – 

• 10 Sales and Lettings Negotiators 
•  5 Sales and Lettings Administrators 
• 1 Co-Ordinator.

The key accountabilities of the role are to –

• Take full accountability to drive the profitability of the Lettings Team
• Managing and evaluating the performance of the Lettings Team.
• Ensuring that the business strategy is communicated to all employees.
• Educating the Lettings Team in effective sales strategies.
• Achieving your own personal objectives and targets that have been set.
• Ensuring that all internal audit standards are maintained.
• Developing strong relationships with our stakeholders and identifying opportunities to work with and referring business to other departments/divisions.
• Ensure that a professional, honest, proactive service is provided to customers at all times.
• To represent BHS to customers and other stakeholders and ensure that the highest standards of professionalism are always upheld.

Duties

The day-to-day duties of the role will include (but are not limited to) -

• To contribute to the annual sales plan for the business.
• Conduct lets, when needed to meet targets.
• Tracking individual sales performance in real-time.
• Tracking team sales performance in real-time.
• To develop and implement sales and letting processes and procedure.
• Make quick decisions based on the data using our Predictor reporting tool.
• Negotiating and closing sales.
• Effectively manage each Letting Negotiators sales target and caseloads.
• Chair and manage team meetings.
• Recruitment for example Support/ coordinate/ carry out recruitment for the sales and lettings team/ apprentices.
• Working with a diverse range of people, understanding their current situation, needs and their requirements - you will need to develop a relationship and rapport within a short space of time.
• Managing your time effectively and working to strict deadlines to meet and exceed BHS SLA agreed timescales

The key responsibilities of the role are to - 

• Drive sales/ results/ performance within the Sales & Lettings Team to achieve agreed financial and performance targets to contribute towards ongoing enhanced profitability of the business.
• Empower teams to deliver and exceed targets and income by maintaining and recording regular communication in the form of 1 to1s and managers meetings.
• Determine and roll out clear measurable Key Performance Indicators (KPIs) 
• Seek to develop the business by maximising any opportunities from our current partners
• Facilitate and implement successful integration of new products and services. 
• Lead and motivate staff to deliver our core values through exceptional levels of customer service.
• Ensure teams provide an excellent customer service and customer experience. 
• Providing recognition and encourage improvement to teams.
• Develop talent pool and succession plan, by identifying and nurturing rising stars. 
• Offer and provide relevant coaching and training to ensure staff retention, development, and recognition of success.
• Carry out and record team meeting and 1 to 1’s. 
• Cascade Company directives/initiatives. 
• Ensure the smooth and adequate flow of information and reporting to facilitate other business operations
• Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.
• Empower staff to resolve complaints and escalate when necessary, referring to complaints’ procedure. 

These duties are not exhaustive and may be amended from time to time at the discretion of the company

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The role will be measured by – 

• Organisation revenue targets, sales goals, margin, and profit. Revenue growth targets will be set as monthly and annual goals.
• The outcomes and results achieved each month will be reviewed by you and your line manager in line with your performance appraisal

What personal qualities and behaviours must be demonstrated?

• You will have persuasive communication skills with excellent people skills.
• You will have solid IT skills and experience of using CRM systems.
• Negotiation skills and a natural sales ability is key.
• You will be well spoken and well presented.
• You will be target driven and ambitious.
• You will have excellent organisational skills.
• Natural leaderships and sales ability is essential.
• The ability to identify business opportunities and put them in to practise.
• You will be target driven and a strong, capable manager.

What knowledge and experience must be demonstrated?

• Proven record in hitting and exceeding targets.
• Recent and relevant experience working within a sales and/ or lettings related role in a supervisory capacity.
• Strong written and verbal communication skills.
• Recent experience working within the property sector.
• An understanding of confidentiality issues and the use of discretion
• Once training is provided, it is expected that you will maintain your knowledge of social housing, lettings, allocations and homelessness processes and legislations, as well as your ability to sell and close to conduct your role effectively.

What skills will need to be demonstrated?

• Commercially astute. This will be measured via revenue growth.
• Self-motivated individual who is able to inspire those around you
• Strong customer focus
• Good attention to detail with excellent organisational, multitasking and prioritisation skills
• Strong work ethic, can-do attitude, and a passion for exceeding expectations
• Huge motivation to deliver the highest quality customer experience to our landlords and tenants
• Proven history of delivering and exceeding targets
• Proven history in delivering projects in a timely manner and to a high standard
• Ability to manage several projects at once and prioritise the workload
• Experience in the property industry and experience in operating at management level
• An analytical mind with an eye for detail and good critical thinking skills
• A collaborator with exceptional management and leadership skills.
• The ability to embrace change and grow with the business

Equality, Inclusivity and Diversity

At Bridge Housing Solutions we know that people are the heart of any business, and we prioritise their welfare. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. 

That means we have no judgement when it comes to any one of the things that make you who you are – your, gender, race, sexuality, religion, or disability.

All you need is passion and a desire to be part of a start-up that believes in social impact, also focusing on equality, inclusivity, and diversity for our users.